Refund policy
Last updated: November 1, 2026
Fourteen days, no questions asked
If Growth Partner OS isn't for you, email licenses@growthpartnersos.com from the address you bought with, any time within 14 days of your purchase, and we'll refund it in full. You don't have to explain yourself, and you don't have to complete anything first. One email is enough.
How long it takes
We process refunds through Stripe to your original payment method. Stripe usually returns the money within 5–10 business days, and that timing is the bank's, not ours.
What happens to your copy
A refund ends your licence. Your licence key stops working, your download link closes, and you agree to delete the copies you have. We'd rather refund you than have you keep something you didn't want, but the software doesn't stay yours after you're paid back.
Before you decide
The software needs Node 22.5 or newer and two keys you set up yourself — an Anthropic key (pay-as-you-go) and a Google key (Google requires a card on file). A PageSpeed Insights key is optional. The setup guide shows every step. If that's where you've got stuck, email us before you ask for a refund. Setup problems are usually a few minutes of back-and-forth, and we'd rather fix it than lose you. If we can't get it running, the refund stands regardless of how far past nothing you got.
After 14 days
We don't offer refunds after 14 days. You keep the software and every fix and improvement to version 1.
The app with a setup call
Growth Partner OS with a 1-on-1 setup call has the same fourteen days, no questions asked: email licenses@growthpartnersos.com within 14 days of your purchase and we'll refund all of it, whether or not your call has happened yet. After that, the terms above apply.
The Growth Partner Program
You have 3 business days after you pay to cancel for any reason, with a full refund within 5 business days. Email licenses@growthpartnersos.com to cancel. After that, there are no refunds for change of mind: each group has a set number of places, your coaching time is reserved for you, and setup work starts right away.
Instead, our 6-week coaching guarantee: do the work and land a paying client, or we keep coaching you free until you do. What counts as the work (your setup call, your pitches with a free fix through the app, the follow-ups, and at least 4 of the 6 weekly check-ins) is confirmed on your call, before you pay. The guarantee is more coaching, not a refund.
If we fail to deliver the setup call, a working app or the weekly check-ins and don't fix it within 7 days of you telling us, you can choose a refund for the unused weeks or a free extension. If we cancel or postpone your group, you choose a full refund or a place in the next group. A duplicate or mistaken charge is always refunded in full. This doesn't affect any rights you have under the consumer laws where you live.
The 12-month Updates Pass
The Updates Pass has its own terms. Full refund within 14 days of buying it, and if nothing new ships within 6 months of buying it, a full refund on request. Email licenses@growthpartnersos.com or reply to your Updates Pass email. Refunding the pass doesn't affect your Growth Partner OS licence, and refunding the software doesn't refund the pass.
Fixer and 12 months of updates, the add-on sold before version 1.4, keeps its own terms: a full refund within 14 days of buying it. Refunding it doesn’t affect your Growth Partner OS licence, and refunding the software doesn’t refund it.
Chargebacks
Please email us before disputing a charge. A refund takes one email and a few days; a dispute takes weeks and we both lose. If you don't recognise the charge on your statement, it will read GROWTH PARTNER OS — that's us.
Contact
Andres A. Santos, sole proprietor · California, USA · licenses@growthpartnersos.com